Faster Progress Bars: Manipulating Perceived Duration with Visual Augmentations
Progress bars, typically used to visualize the progression of an extended operation, are prevalent in current user interfaces. In desktop systems, advanced users often multitask during these periods. However, it is not uncommon for advanced users to watch an install finish or file transfer complete – especially if they are waiting on that operation. Anecdotally, novice users tend to anxiously monitor their progress bars, in hopes that some error does not occur. In non-desktop applications (e.g., ATMs, ticketing kiosks, and some mobile device platforms), novice and expert users alike have no choice but to watch progress bars frustratingly inch their way across the screen. No matter how objectively fast we make these operations, it is typically the subjective speed that mars the user experience. Indeed, a core tenet of HCI is to improve user satisfaction.
Research Team: Chris Harrison, Zhiquan Yeo, and Scott E. Hudson
Awards: Best Paper Honorable Mention at CHI 2010
Chris Harrison, Zhiquan Yeo, and Scott E. Hudson. 2010. Faster progress bars: manipulating perceived duration with visual augmentations. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '10). Association for Computing Machinery, New York, NY, USA, 1545–1548. DOI:https://doi.org/10.1145/1753326.1753556